FREQUENTLY ASKED QUESTIONS

Answers to questions everybody wants to know

Insurance & Deposit

Keep your mind in peace.

Rental conditions

All important things about renting our motorcycles

Tours

All information about our tours or tailor made tour for you and your friends.

Insurance & Deposit

What is Basic Third party insurance?

You are responsible for all damages on the motorcycle if it is by your fault.

Third-party offers coverage against claims of damages and losses incurred by a driver who is not the insured, the principal, and is therefore not covered under the insurance policy. The driver who caused damages is the third party.

What is Full Risk insurance?

Full risk insurance covers all the damages with your maximum responsibility of 1200€. It means if the damage to a motorcycle is more than 1200€ it will be covered by the insurance company, up to this amount it is deductible from you.

How much is deposit for motorcycle?

For each motorcycle is required to make 600€ deposit by debit or credit card before you will go riding. This will pre-authorize on your account and when you return motorcycle it will be cancelled.

What should I do if I have accident?

You should always call the police 112 and also if you need assistance with broken motorcycle call the ARAG ASISTANCE ROAD 902108230. Also always inform us on phone +34653748180 and we will try to help you.

What if I accidentally made a damage to the motorcycle or rented gear.

As soon as possible to inform us via email or phone call and we will check how will process this case.

Do all the motorcycles have locks?

No, the motorcycles have only steer lock with key.

Rental conditions

What is the minimum rental period?

The minimum rental period is one day which is 24 hours.

How can I book & reserve motorcycle?

The best and easy way is to book it here online on our website. You can also send us the email or call us to ask for the inquiry. 

What is your FUEL policy?

We have FULL to FULL policy, which means you will get motorcycle fully loaded with the fuel and you will return full as well. If would happen that the motorcycle is not fully loaded with fuel, you try to make it in similar level. If you come with empty tank, you will be charged for the difference.

Will I be charged if I cancel my reservation?

The cancellation policy is following: 

We will not charge any fee if the cancelation is more than 30 days before arrival.

If the cancelation is between

29 - 15 days before departure 30% 

14 - 8 days before departure 50%

7 days to 1 day prior to departure 80%

No-show 100%

What drive licence I need to have?

You will need either A2 for some smaller motorcycles or A. 

What if my motorcycle break down on the road or it is not working?

Please call us on our phone +34653748180 and also you can call our Road Assistance 24/7 ARAG on the number 902 10 82 30 

If it is in our capacity we would try to contract you another motorcycle.

What if I have flat tyre on the road?

Call to ARAG Road Assistance 24/7 on the number 902108230, they will help you to transport a motorcycle to the closest repair shop. Unfortunately the cost of the tyre repair is not covered and you will be fully charged. Also after the rental period finished and the tyre is just fixed with a temporary solution, you will be charged for the new tyre replacement due to safety policy.

Can I travel on ferry with motorcycle to other island?

Yes, but you need to have permission from us before you do so.

I am coming from outside of Europe do I need a international driving licence?

Yes, it is very recommend it.

What is my responsibilities during the rental period?

Drive safely and take care of motorcycle like it is yours. Also, you should ensure secure parking during the night.

What if I like the motorcycle so much that I want it keep it for more days?

Please call us or write us email to ask if the motorcycle is available for this period. If yes, you will be charged when you return the motorcycle.

Do you require minimum age or experience for renting a motorcycle?

There is no minimum age, but you need to have valid motorcycle licence type A2 or A. We don't require to be Valentino Rossi, but please be aware, that riding on the island in some parts need some good level skill for handling a motorcycle. We are not recommending riding in the Canary Islands to a total beginner with a fresh driving licence.

Where I can pick up the motorcycle?

We can deliver your motorcycle to the Airport or South of Gran Canaria for additional fee. Free of charge is in our base in Las Palmas de Gran Canaria.

Renting motorcycle shouldn't be stress

Unfortunately the whole renting car & motorcycles industry has bad reputation and for majority people it could be a big stress. This is cause by some companies making hidden costs or trying to cover some unfair conditions. Because we have been travelling and renting motorcycle all around the Europe we know what we didn't like and in our own

Tours

What is included in the Tours?

For daily tours you will have dedicated tour leader who will take you around the island with stop for coffee and lunch (not included in price). For group custom tours, it all depends on the request of the customer what he would like to have it there.

Do you do also Self-guided tours?

Yes. We always try to help our customers to plan the self-tour around the islands.

Can you make custom tour for me and my friends?

Totally! This is the best way how to spend amazing days here with your friends. We can offer a tour with tour leader or without, help you to find 

Do you provide multi Islands tours?

Yes we can do this as well upon the request for custom tour.

You still have some doubts? Ask us!