FAQ
FREQUENTLY ASKED QUESTIONS
Answers to questions everybody wants to know
Insurance & Deposit
For your peace of mind.
Rental conditions
All the important things about renting our motorcycles
Tours
All the information about our general tours and tailor-made tours for you and your friends.
Insurance & Deposit
You are responsible for all damages to the motorcycle if it is your fault.
Third-party offers coverage against claims for damages and losses incurred by a driver who is not the insured, and is therefore not covered under the insurance policy. The driver who caused damages is the third party.
Full risk insurance covers all the damages costing over 1200€. It means if the damage to a motorcycle is more than 1200€ it will be covered by the insurance company. You are responsible for damages costing up to this amount.
For each motorcycle a 600€ deposit by debit or credit card is required before you will be allowed to go riding. This money will be returned when you return the bike without damage.
You should always call the police on 112 and if you need assistance with broken motorcycle call the ARAG ASISTANCE ROAD 902108230. Please also always inform us by phone +34653748180 and we will try to help you.
Please inform us as soon as possible via phone or email and we will decide what we can do in this case.
No, the motorcycles only a steer lock with a key.
Rental conditions
The minimum rental period is 24 hours.
The best and easiest way is to book is here on our website. You can also send us an email or call us to make an inquiry.
We have a “FULL to FULL” policy, which means you will get motorcycle with a full tank of fuel and you will return it full as well. If for some reason, you recieve the motorcycle with less than a full tank, you would also be expected to return it with a similar level. If you return the motorcycle with an empty tank, you will be charged for the difference.
The cancellation policy is following:
We will not charge any fee if the cancelation is made more than 30 days before arrival.
If the cancellation is between:
29 – 15 days before departure, you will pay 30%
14 – 8 days before departure, you will pay 50%
7 days to 1 day before departure, you will pay 80%
If you simply don’t turn up, you will pay 100%
You will need either an A2 for some smaller motorcycles or an A.
Please call us on +34653748180 and you can call our Road Assistance 24/7 ARAG on 902 10 82 30
If it is within our capacity we will try to find you another motorcycle.
Call ARAG Road Assistance 24/7 on 902108230, they will help you to transport a motorcycle to the closest repair shop. Unfortunately the cost of the tyre repair is not covered and you will be fully charged. Furthermore, if the tyre is fixed with a temporary solution, you will be charged for replacing the tyre at the end of the rental period for safety reasons.
Yes, but you need to have permission from us before you do so.
Yes, it is highly recommended.
Drive safely and take care of the motorcycle like it is your own. You should also ensure secure parking during the night.
Please call us or write us an email to ask if the motorcycle is available for this period. If yes, you will be charged when you return the motorcycle.
There is no minimum age, but you need to have valid motorcycle licence type A2 or A. We don’t require you to be Valentino Rossi, but please be aware, that riding on some parts of the island needs a good level skill for handling a motorcycle. We are do not recommend riding on the Canary Islands to a total beginner with a fresh driving licence.
We can deliver your motorcycle to the Airport or the South of Gran Canaria for an additional fee. Free of charge is at our base in Las Palmas de Gran Canaria.
Renting a motorcycle shouldn't be stressful
Unfortunately the whole car and motorcycle rental industry has a bad reputation and for many people, renting vehicles can be very stressful. This is caused by some companies charging hidden costs or trying to cover some unfair conditions. Because we have been travelling and renting motorcycles all around Europe we know what we didn't like and we have tried hard to ensure our company provides a better experience.
Tours
For daily tours you will have dedicated tour leader who will take you around the island with stop for coffee and lunch (not included in price). For group custom tours, it all depends on the request of the customer what he would like to have it there.
Yes. We always try to help our customers to plan the self-tour around the islands.
Totally! This is the best way how to spend amazing days here with your friends. We can offer a tour with tour leader or without, help you to find
Yes we can do this as well upon the request for custom tour.